Privacy & Security

At The Fifth Element Life, we respect your privacy and are committed to protecting your personal information. This privacy policy explains what personal information we collect, how we use it, and how we safeguard it.

Personal information can be used to identify or contact you, such as your name, email address, phone number, or billing address. We collect personal information when you:

• Create an account on our site
• Place an order or make a purchase
• Subscribe to our newsletter or mailing list
• Contact us via email, phone, or chat
• Participate in our surveys, contests, or promotions
• Interact with us on social media or other platforms

We use your personal information for the following purposes:

• To process and fulfill your orders and transactions
• To communicate with you about your orders, transactions, or inquiries
• To provide you with customer service and support
• To send you marketing and promotional emails, offers, and updates
• To personalize your shopping experience and recommend products and services that may interest you
• To improve our site, products, and services
• To analyze our site traffic and performance
• To comply with legal obligations and enforce our terms and conditions

We do not sell, rent, or share your personal information with any third parties except as this privacy policy describes. We may share your personal information with:

• Our service providers, partners, and affiliates who help us operate our site, process your orders, deliver your products, or provide you with other services
• Other third parties, with your consent or as required by law, such as law enforcement agencies, regulators, or courts

We respect your choices and preferences regarding your personal information. You can access, update, or delete your personal information anytime by logging into your account or contacting us. You can also opt out of receiving marketing and promotional emails from us by clicking the unsubscribe link or contacting us.

Security Measures

We take security seriously and use various measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. We use:

• Secure Socket Layer (SSL) encryption to protect the transmission of your personal information over the internet
• Secure payment gateways to process your payments and protect your payment information
• Firewalls, antivirus, and other security software to prevent unauthorized access to our servers and systems
• Passwords, access controls, and other security policies to restrict access to your personal information by our staff and service providers

However, no method of transmission or storage is 100% secure, and we cannot guarantee the absolute security of your personal information. We encourage you to use strong passwords, avoid using the same password for different accounts, and keep your password confidential. You are responsible for maintaining the security of your account and personal information.

Data Collection

When you place an order or make a purchase on our site, we collect the following data from you:

• Your name, email address, phone number, and billing address
• Your shipping address and delivery preferences
• Your payment information, such as your credit card number, expiration date, and security code
• Your order details, such as the products, quantities, prices, and discounts
• Your feedback, reviews, ratings, or comments on our products or services

We use this data to process and fulfill your orders and transactions, communicate with you about your orders and transactions, provide you with customer service and support, and send you marketing and promotional emails, offers, and updates.

We may also collect the following data from you when you visit or use our site, even if you do not place an order or make a purchase:

• Your IP address, browser type, device type, operating system, and other technical information
• Your browsing history, such as the pages you visit, the products you view, the time and duration of your visit, and the referring site or source
• Your location information, such as your country, city, or region
• Your preferences, such as your language, currency, or display settings

We use this data to personalize your shopping experience and recommend products and services that may interest you, improve our site, products, and services, analyze our site traffic and performance, comply with legal obligations, and enforce our terms and conditions.

We may share some of this data with our service providers, partners, and affiliates who help us operate our site, process your orders, deliver your products, or provide other services. We may also share some of this data with other third parties with your consent or as the law requires, such as law enforcement agencies, regulators, or courts.

Cookies and Tracking

We use cookies and other tracking technologies on our site to collect and store some of the data mentioned above. Cookies are small files stored on your device when you visit or use our site. They allow us to recognize and remember your preferences, such as language, currency, or display settings. They also enable us to provide you with features and functionalities, such as adding products to your cart, checking out, or saving your wishlist.

We use different types of cookies for different purposes, such as:

Essential cookies: These cookies are necessary for the proper functioning of our site and cannot be disabled. They enable you to access and use our site, place orders, and make purchases.

Functional cookies: These cookies enhance your shopping experience and provide features and functionalities, such as adding products to your cart, checking out, or saving your wishlist.

Analytical cookies: These cookies help us measure and analyze our site traffic and performance, such as the number of visitors, the pages they visit, the time and duration of their visit, and the referring site or source.

Marketing cookies: These cookies help us deliver relevant and personalized marketing and promotional emails, offers, and updates to you based on your browsing history, preferences, and interests.

You can manage your cookie preferences by changing your browser settings or using the cookie consent tool on our site. You can accept or reject all cookies or choose which cookies you want to allow or block. However, please note that if you disable or block some or all cookies, some features and functionalities of our site may not work properly, and your shopping experience may be affected.

Compliance

We comply with all applicable data protection laws and regulations, such as the General Data Protection Regulation (GDPR) in the European Union, the California Consumer Privacy Act (CCPA) in the United States, and other local laws in the countries where we operate or serve customers.

If you are a resident of the European Union, you have the following rights under the GDPR:

• The right to access your personal information and request a copy of it
• The right to rectify your personal information if it is inaccurate or incomplete
• The right to erase your personal information if it is no longer necessary or if you withdraw your consent
• The right to restrict the processing of your personal information if you contest its accuracy, legality, or purpose
• The right to object to the processing of your personal information if it is based on our legitimate interests or for direct marketing purposes
• The right to data portability, which means you can request to transfer your personal information to another service provider
• The right to withdraw your consent at any time, without affecting the lawfulness of the processing based on your consent before its withdrawal
• The right to complain to a supervisory authority if you believe your rights have been violated

If you are a resident of California, you have the following rights under the CCPA:

• The right to know what personal information we collect, use, share, or sell and why
• The right to request access to your personal information and receive a copy of it
• The right to request deletion of your personal information unless it is necessary for our business purposes or legal obligations
• The right to opt out of the sale of your personal information, if applicable
• The right to non-discrimination, which means you will not receive any different or less favorable treatment from us if you exercise your rights

To exercise your rights under the GDPR or the CCPA, contact us using the contact information below. We will respond to your request within a reasonable time frame per the applicable law.

Updates

We may update our privacy policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting a notice on our website or email if you have subscribed to our newsletter. The last revision date will be indicated at the top of this page. We encourage you to review our privacy policy periodically to stay informed of how we protect your personal information.

Contact Information

If you have any questions, concerns, or requests regarding your privacy or security, you can contact us at contact@thefifthelementlife.com